Frequently Asked Questions

Yes, we are fully licensed plumbers in the State of New Jersey and carry comprehensive liability insurance. We're happy to provide proof of licensing and insurance upon request.

We serve East Brunswick and surrounding communities in Central New Jersey, including New Brunswick, South River, North Brunswick, Edison, Sayreville, Old Bridge, Monroe Township, South Brunswick, Milltown, Highland Park, and Spotswood.

Yes, we provide free estimates for most plumbing projects. For service calls where we need to diagnose a problem, there's a service call fee that is waived if you proceed with the repair.

We accept cash, checks, and all major credit cards (Visa, Mastercard, American Express, Discover). Payment is due upon completion of work.

Yes, we provide 24/7 emergency plumbing service for urgent situations like burst pipes, major leaks, sewage backups, and no-water emergencies. Call us anytime for emergencies.

We prioritize emergency calls and typically arrive within 30-60 minutes in our service area, depending on location and current call volume. We dispatch immediately for true emergencies.

Plumbing emergencies include: burst or major leaking pipes, sewage backups, gas leaks, no water, flooding, and water heater failures in extreme weather. When in doubt, call us and we will help you assess the situation.

Emergency calls may have a service fee due to after-hours availability and urgent response. We always provide upfront pricing before starting any work, so there are no surprises.

We provide upfront, flat-rate pricing for most services. Before starting any work, we'll explain what needs to be done and give you the exact cost. You approve the price before we begin.

For most repairs and services, we provide flat-rate pricing so you know the cost upfront. Some complex or diagnostic work may be billed hourly, but we'll always explain the pricing structure before starting.

For standard service calls and repairs, no deposit is required. Larger projects or equipment orders may require a deposit. We'll discuss payment terms before scheduling.

We offer comprehensive plumbing services including: water heater repair/replacement, tankless water heater installation, boiler repair, leak detection and repair, bathroom and kitchen plumbing, whole house repiping, gas line services, and 24/7 emergency service.

Yes, we provide commercial plumbing services for restaurants, retail, offices, and other businesses. We understand commercial needs including minimal disruption, code compliance, and specialized equipment.

Yes, we install customer-supplied fixtures. Note that if there's a defect with the product, you'll need to handle the warranty with the supplier. We also supply quality fixtures if you prefer.

Yes, we offer maintenance plans for both residential and commercial clients. Regular maintenance prevents costly emergencies and extends the life of your plumbing systems. Contact us for details.

Traditional tank water heaters typically last 8-12 years. Tankless water heaters can last 20+ years with proper maintenance. Factors like water quality and usage affect lifespan.

Generally, if your water heater is over 10 years old and needs a significant repair, replacement may be more economical. We'll give you honest advice based on your specific situation.

Standard water heater replacement typically takes 2-4 hours. Switching from tank to tankless or changing fuel type may take longer due to additional installation requirements.

Signs of a gas leak include the smell of rotten eggs, hissing sounds near gas lines, dead vegetation near gas pipes, or higher than normal gas bills. If you suspect a gas leak, evacuate immediately and call your gas company, then call us for repairs.

We recommend annual boiler maintenance to ensure safe and efficient operation. Regular service can extend the life of your boiler and prevent costly emergency repairs during the heating season.

Yes, we are licensed for gas line installation and can run new gas lines for stoves, dryers, water heaters, outdoor grills, and other gas appliances. All work is done to code with proper permits.